Product Warranty / Guarantee

Sterling is a brand of BURG-WÄCHTER UK Ltd. All products include a 2 year warranty, from the date of purchase, unless otherwise stipulated on the packaging. In the event that the product fails due to faults in the manufacturing process or defects in material content, then we will replace the product free of charge. This guarantee does not, however, extend to misuse where the products has either been abused or used for purposes other then for which it was designed. Regular maintenance is required to be done in accordance with the instructions to comply with the warranty. This guarantee does not affect your statutory rights.

Maintenance: Locks

Clean and lubricate lock regularly with powdered graphite or light spray oil (WD40 or equivalent). Items that have been hardened will overtime show signs of corrosion/ rust.

This is normal and by following the maintenance instructions on a monthly basis will keep the lock functioning.

Require additional assistance?

Please contact the BURG-WÄCHTER UK customer service team.